Location: remote, with business travel, in Europe

Our client is an established European technology company operating in the maritime technology sector, delivering mission-critical solutions to ports, terminals, and logistics operators across international markets. The company plays a key role in enabling efficient and reliable operations within global supply chains, working with long-term B2B clients in highly demanding environments.

With deep domain expertise and a strong presence in Europe, the company operates at the intersection of product development and tailored client solutions. Over time, many delivery processes have evolved organically, leading to a lack of standardisation across clients and internal teams.

They are now looking for a Client-Facing Delivery Manager who will help bring structure into delivery, strengthen collaboration between clients and engineering teams, and improve how services are delivered across multiple accounts in a mission-critical maritime context.

This is a highly impactful role with a high level of ownership, where you will work directly with clients in the maritime domain, influence delivery practices, and help shape the company’s future operating model.

Responsibilities

• Act as the main point of contact for key B2B clients in the maritime and logistics sector, building long-term relationships and managing expectations

• Understand client business needs (e.g. port operations, terminal workflows, logistics processes) and translate them into clear requirements for development teams

• Drive end-to-end delivery of software solutions used in mission-critical environments, ensuring alignment between client expectations and technical execution

• Collaborate closely with engineering teams, supporting prioritisation, planning, and execution

• Identify gaps in current processes and proactively introduce improvements and best practices across delivery

• Establish and standardise delivery processes, documentation, and ways of working across multiple clients

• Bring consistency to areas such as SLA models, support approaches, and billing logic

• Contribute to account growth by identifying opportunities for upsell, service expansion, and long-term client development

• Take ownership of delivery performance for assigned accounts, including budget and P&L responsibility

• Act as a bridge between business and technology in a domain where reliability, predictability, and clear communication are critical

Requirements

• Proven experience in a client-facing delivery, project, or program management role within a B2B environment

• Experience working with mission-critical systems or industries (e.g. maritime, logistics, supply chain, automotive, or similar)

• Strong track record of managing long-term client relationships and complex stakeholder environments

• Experience collaborating closely with software development teams

• Ability to translate business needs into structured delivery plans and actionable tasks

• Experience improving or building processes, especially in environments lacking structure

• High level of ownership and accountability, with a proactive, problem-solving mindset

• Strong communication skills and ability to operate in complex, international environments

• Experience with budgets, scope management, or commercial aspects of delivery

Nice to Have

• Background in maritime, port operations, shipping, or logistics technology

• Experience in consulting, outsourcing, or product companies delivering custom client solutions

• Technical background or strong understanding of software development processes

• Experience working with SLAs, support models, or service standardisation

• Exposure to international clients across Europe or the Nordics