Our client is an established European technology company operating in the B2B space, delivering mission-critical solutions to international clients across logistics and related industries. With a strong domain expertise and long-term client relationships, the company works at the intersection of product development and tailored solutions.

The business has grown organically over the years, building a solid client base across Europe (with a strong presence in the Nordics). As a result, many processes and ways of working have evolved in a non-standardized way.

They are now looking for a Client-Facing Delivery Manager who will play a key role in bringing structure, improving delivery practices, and strengthening collaboration between clients and internal development teams.

This is a highly impactful position with a high level of ownership, where you will work directly with clients, influence how delivery is organized, and help shape the company’s future operating model.

Responsibilities

• Act as the main point of contact for key B2B clients, building long-term relationships and managing expectations

• Understand client business needs and translate them into clear requirements for development teams

• Drive end-to-end delivery, ensuring alignment between client expectations and technical execution

• Collaborate closely with engineering teams, supporting prioritization, planning, and execution

• Identify gaps in current processes and proactively introduce improvements and best practices

• Establish and standardize delivery processes, documentation, and ways of working across clients

• Bring consistency to areas such as SLA models, support approaches, and billing logic

• Contribute to account growth through identifying opportunities for upsell and service expansion

• Take ownership of delivery performance for assigned accounts, including budget and P&L responsibility

• Act as a bridge between business and technology, ensuring clear communication on all sides

Requirements

• Proven experience in a client-facing delivery, project, or program management role within a B2B environment

• Strong track record of working with long-term clients and managing complex stakeholder relationships

• Experience collaborating closely with software development teams

• Ability to translate business needs into structured delivery plans and actionable tasks

• Experience improving or building processes, ideally in environments lacking structure

• High level of ownership and accountability, with a proactive, problem-solving mindset

• Strong communication skills and ability to navigate ambiguity

• Experience working with budgets, scope management, or commercial aspects of delivery

Nice to have

• Background in logistics, supply chain, automotive, or other mission-critical industries

• Experience in consulting, outsourcing, or product companies with custom client solutions

• Technical background or strong understanding of software development processes

• Experience working with SLAs, support models, or service standardization

• Exposure to international clients across Europe or the Nordics