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Tallin · Hybrid

Head of Operations

Location: Tallinn, Estonia (Onsite / Hybrid)

Our client is a mission-critical B2B SaaS company in the logistics and maritime ecosystem, serving enterprise customers across Northern Europe. The business operates in a high-availability environment where reliability, execution discipline, and operational clarity are essential.

The company is entering a transformation phase focused on strengthening execution, stabilising operations, and building a scalable operating model. To support this next stage, we are hiring a Head of Operations to take end-to-end ownership of operational performance and execution.

This is a hands-on leadership role for someone who enjoys bringing structure to complex environments, improving reliability, and building operating systems that last.

Responsibilities

  • Take full ownership of day-to-day operations, execution discipline, and delivery reliability

  • Stabilise cash flow, margins, and operational performance in close partnership with Finance

  • Reduce firefighting by introducing clear ownership, processes, and escalation paths

  • Design and implement a pragmatic operating model across delivery, support, and change requests

  • Install a clear operating cadence (weekly/monthly) with strong execution follow-through

  • Align Product, Delivery, Support, and Finance around shared priorities and clear interfaces

  • Lead teams through change, raising the execution bar while keeping operations practical and usable

  • Act as a calm, accountable leader during high-pressure situations or customer escalations

Preferred Qualifications

  • 8+ years of experience in operations, delivery, or COO / Head of Operations–type roles

  • Strong background in B2B SaaS or tech-enabled services

  • Proven experience stabilising or transforming under-structured organisations

  • Comfortable operating in complex, high-availability or customer-critical environments

  • Experience in PE-backed, post-acquisition, or transformation contexts is a strong plus

  • Pragmatic system builder: you design processes that people actually use

  • Calm under pressure, structured in ambiguity, and comfortable making tough calls

  • Collaborative leadership style with high standards and strong ownership mindset

Locations
Tallin
Remote status
Hybrid

About The Most

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Tallin · Hybrid

Head of Operations

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